Ask ten business owners who backs up their Microsoft 365 data and eight will say Microsoft. Microsoft disagrees — in writing. Under its shared responsibility model, the customer always retains responsibility for their data. Microsoft keeps the service running; recovering your data after deletion, ransomware, or a malicious insider is your job. If nothing is doing that job, your backup strategy is a misunderstanding.

What actually deletes cloud data

• People — accidental deletion discovered after the recycle bin empties, or a departing employee’s account (and everything in it) removed on schedule
• Ransomware — modern strains encrypt synced OneDrive and SharePoint content just as happily as file servers
• Malice — a compromised account or a resentful insider emptying mailboxes and shredding files
• Retention settings — native recovery windows are real but short and inflexible; discover a problem after they lapse and the data is simply gone

None of these are Microsoft outages. All of them are your responsibility. That’s the entire case for independent backup, in four bullets.

What our cloud backup delivers

• Full M365 coverage — Exchange mailboxes, OneDrive, SharePoint, and Teams data, backed up automatically multiple times daily
• Retention you control — kept as long as your compliance, legal-hold, and business needs require, not as long as a default setting allows
• Ransomware-resistant storage — backup copies held independently from your tenant, so an attacker with your credentials can’t reach them
• Granular restores — one email, one file, one folder, or one entire user — restored in place or exported, fast
• Tested, monitored, reported — backup jobs monitored daily and restores tested on schedule, with results in your monthly report. An untested backup is a hope, not a control.

The offboarding bonus nobody prices in

When an employee leaves, their mailbox and files need to be preserved — often for years — but keeping their Microsoft 365 license just to hold data is renting a desk for a ghost. Backup archiving preserves departed-user data completely while the license goes back in the pool. For organizations with any turnover, this alone often covers the cost of the backup service.

Learn more about onboarding & offboarding →

Where server and on-premises backup fits

This page covers your cloud data. Servers, endpoints, and on-premises infrastructure get their own backup and disaster recovery layer — encrypted, immutable, offsite, with documented failover tests against your recovery time targets — managed under our infrastructure services. One team owns both layers, so nothing falls in the gap between them.

Learn more about network & infrastructure management →

Could you produce last quarter’s email tomorrow? Request a backup posture review — we’ll verify what’s covered, what isn’t, and whether your restores actually work.

Request a Backup Posture Review

Backup & Data Protection FAQs